Q: How to register on timtara.com?

Step- 1 Visit www.timtara.com

Step- 2 Click on Login button for registering on timtara.com as a new user

Step- 3 Enter your personal details (name, email id, password etc.)

Step- 4 Please select ‘I agree to Terms & Conditions’  

Step- 5 In the end, click register button and you will be our Registered User successfully  

Q: How to place an Order?

Step- 1 Visit www.timtara.com

Step- 2 Browse through our categories

Step- 3 Select the product you want to buy and add it to the Cart or click on Buy now option

Step- 4 Now you can continue shopping as a guest user or do a simple registration

Step- 5 Once you complete the formalities you will be directed to the checkout page

Step- 6 Enter your shipping address and update it

Step- 7 Select payment mode and make payment, which completes the order process

Step- 8 You will get a mail from timtara stating your order Id and other details

Q: How to make payment?

Step- 1 Visit www.timtara.com

Step- 2 Browse the listed categories

Step- 3 Select the product you want to buy and add it to the Cart or click on Buy now option

Step- 4 Once you complete the formalities you will be directed to the checkout page

Step- 5 Enter your shipping address and update it

Step- 6 Choose the Payment mode which appeals you best from the listed options-

               a) Credit Card/Debit Card/Online Payment

               b) Cheque / DD

Step- 7 Select payment mode and make payment, which completes the order process

Q: How can I search a product on timtara?

We have the following 2 options to simplify your search experience:
a) Enter your key words in search window and click search
b) View all categories and select the one which represents your product

Q: How can I cancel my order?

Please call us at 033-40166500 (9:30am to 6.30pm except Sunday) or write to us at customerfirst@timtara.com. Our customer care Executive will revert you within 48 hrs regarding the cancellation of order.

Q: How can I cancel ordered product or replace the ordered product on timtara.com?

If you cancel your order before your product has shipped, your entire amount will be refunded. If the cancellation is after your product has shipped, you can do one of the following:

1. If your product has shipped but has not yet been delivered, contact Customer Support and inform them of the same.

2. If you received the product, it will be eligible for replacement, only in cases where wrong product is dispatched to you or any manufacturing defect found , do follow the following procedure.

               a) Mail the details regarding your product to customerfirst@timtara.com within 48 hrs

               b) Customer care executive will arrange for reverse pick up within 2-3 days

               c) Your final product will be dispatched within next 10-15 days after the returned product will reach to us.

Q: What are the various payment modes available on timtara?

Credit Card      Debit Card - Any Indian Bank Issued Visa Debit Card.  Net Banking - HDFC / ICICI / AXIS / PNB / BOI / BOB / SBI Banks & many more Banks  Cash Cards - Done/Itz/noQ 24x7/OxiCash  Mobile Payment - SBI/Paymate

Q: Is it safe to shop on timtara?

timtara.com and its affiliates respect your privacy. Our Privacy Policy covers, in detail, the manner in which your data is collated and used by timtara. We want you to feel comfortable using our website and feel secure while sharing your personal details.

Should you have any concerns regarding our policies, please feel free to contact us with your concerns at customerfirst@timtara.com call customer care at 033-40166500.

Privacy Policy: 

a) We are committed to protecting your personal privacy. timtara will not give out your telephone number or email address, except where it is required to facilitate the smooth and time bound delivery of the product you have ordered for.

b) We are committed towards not disclosing your personal account information to any third party. In other words, we will never rent or sell your name, address, email address or personal details to anybody.

c) We do not store any credit card details at our end. This information is collected primarily to ensure that we are able to fulfil your requirements and to facilitate a truly personalized shopping experience.

d) However, in case of a situation wherein we are obliged to comply with law or a statutory obligation or a legal process, we would be compelled to provide information about a customer to statutory body or any agency working under Govt.

Q: In case of any of your query remained unanswered?

Please write in to us at customerfirst@timtara.com or call us at 033-40166500 between 9.00 AM to 6.30 PM. In most cases you will get a reply from us within 12 working hours. You can also send us an sms and we will immediately call you back to answer your queries.